Terms and Conditions

Article 1 - Definitions
1. Luar Dresses: Luar Dresses, established in Utrecht, Chamber of Commerce number 93695756.
2. Customer: the party which Luar Dresses had entered into an agreement with.
3. Parties: Luar Dresses and Customer together.
4. Consumer: a Customer who is an individual acting for private purposes.

Article 2 - Applicability
1. These conditions apply to all quotations, offers, work, orders, agreements and deliveries of services or products by or on behalf of Luar Dresses.
2. Luar Dresses and the Customer can only deviate from these conditions if this has been agreed in writing.
3. Luar Dresses and the Customer expressly exclude the applicability of the general terms and conditions of the Customer or others.

Article 3 - Prices
1. All prices used by Luar Dresses are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Luar Dresses is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.

Article 4 - Payments and payment term
1. The Customer pays for products directly in the store or online via the webshop.

Article 5 - Right of withdrawal
1. A consumer may exchange an online purchase for a voucher worth the order during a cooling-off period of 14 days without giving any reason. This right of withdrawal does not apply when:
• the product has been worn;
• it is a product that has been tailor-made or ordered especially for the consumer;
• the product is damaged and deviates from its original condition;
• the price tag has been removed from the dress.
2. The cooling-off period of 14 days as referred to in paragraph 1 commences:
• on the day after the consumer has received the product from.
3. The consumer can use hers cooling-off period by sending an email with the subject ''return item'' to info@luardresses.com.
4. The consumer is obliged to return the product to Luar Dresses within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.

Article 6 - Reimbursement of delivery costs
1. The costs for delivery will always be borne by the Customer.

Article 7 - Reimbursement of return costs
1. If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer

Article 8 - Delivery
1. Delivery takes place while stocks last.
2. Delivery takes place at Luar Dresses unless the parties have agreed upon otherwise.
3. Delivery of products ordered online takes place at the address indicated by the customer.

Article 9 - Delivery period
1. Any delivery period specified by Luar Dresses is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Luar Dresses.
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Luar Dresses cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

Article 10 - Transport costs
1. Transport costs are paid by the customer, unless the parties have
agreed upon otherwise.

Article 11 - Packaging and shipping
1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Luar Dresses may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Luar Dresses, failing which Luar Dresses cannot be held liable for any damage.

Article 12 - Exchange
1. Exchange is only possible if the following conditions are met:
• exchange takes place within 14 days after purchase upon presentation of the original invoice
• the product is returned in the original packaging or with the original (price) tags still attached to it
• the product has not been used
2. Discounted items, custom-made items and dresses from the Exclusive Collection cannot be exchanged.

Article 13 - Indemnity
1. The customer indemnifies Luar Dresses against all third-party claims that are related to the products and/or services supplied by Luar Dresses.

Article 14 - Complaints
1. The Customer must examine a product or service provided by Luar Dresses as soon as possible for any shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Luar Dresses of this as soon as possible after the discovery of the shortcomings.
3. The customer gives a detailed description as possible of the shortcomings, so that Luar Dresses is able to respond adequately.
4. The customer must demonstrate that the complaint relates to an agreement between the parties.
5. If a complaint relates to ongoing work, this can in any case not lead to Luar Dresses being forced to perform other work than has been agreed.

Article 15 - Giving notice
1. The customer must provide any notice of default to Luar Dresses in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Luar Dresses (in time).

Article 16 - Liability of Luar Dresses
1. Luar Dresses is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Luar Dresses is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. Luar Dresses is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If Luar Dresses is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Article 17 - Force majeure
1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Luar Dresses in the fulfillment of any obligation to the customer cannot be attributed to Luar Dresses in any situation independent of the will of Luar Dresses, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Luar Dresses .
2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Luar Dresses cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Luar Dresses can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. Luar Dresses does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Article 18 - Changes in the general terms and conditions
1. Luar Dresses is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by Luar Dresses with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Article 19 - Transfer of rights
1. The customer cannot transfer its rights deferring from an agreement with Luar Dresses to third parties without the prior written consent of Luar Dresses.
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Article 20 - Consequences of nullity or annullability
1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Luar Dresses had in mind when drafting the conditions on that issue.

Article 21 - Applicable law and competent court
1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where Luar Dresses is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.